Data Privacy

TWH PRO's respects your personal privacy. This policy outlines how we collect, store, and utilize customer information provided when requesting tankless service or estimates.

Data We Collect

• Customer name, physical service address, and primary contact phone number
• Service history, unit model details, and error code diagnostic logs
• Billing and payment transaction records
• Website navigation analytics and service inquiry form submissions

How We Use Your Data

• Dispatching field technicians and scheduling service appointments
• Sending appointment confirmation and technician arrival notifications
• Processing invoices and managing warranty service records
• Sending annual tankless maintenance and flushing reminders

Data Security

We implement industry-standard encryption and security protocols to safeguard customer data. We never sell or share customer contact information with third-party telemarketers.